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Terms and Conditions

Welcome to LuckyCraftsGB

Thank you for visiting our website. By accessing and using this website, you agree to be bound by the following terms and conditions. Please read them carefully before using our services. If you do not agree to these terms, you must not use our website or services.

1. General Information

  • This website is owned and operated by LuckyCraftsGB, based in the United Kingdom.
  • Company Address: 76 Saint Stephens Road, Flat 4, TW3 2BN
  • Contact Information:

These terms and conditions govern your use of our website and the purchase of any products offered through it. We reserve the right to amend these terms at any time without prior notice. Any changes will take effect immediately upon being posted on the website.

2. Products

  • All our soaps are handcrafted with care using natural ingredients. As a result, slight variations in size, color, and appearance may occur. These variations are part of the unique charm of handmade products and do not affect the quality or functionality of the product.
  • Ingredients are clearly listed for each product. Customers are responsible for reviewing the ingredient list to avoid potential allergic reactions. LuckyCraftsGB is not liable for any allergic reactions caused by the use of our products.
  • Products are intended for external use only. Avoid contact with eyes. If irritation occurs, discontinue use immediately and consult a physician.

3. Pricing and Payments

  • All prices displayed on the website are in GBP (£) and include applicable taxes.
  • Payment methods accepted include major credit and debit cards, as well as Klarna (subject to their terms and conditions).
  • Orders are only processed after full payment is received. LuckyCraftsGB reserves the right to cancel any orders if payment is not successfully processed.

4. Shipping Policy

For details about shipping, including delivery times and costs, please refer to our Shipping Policy.

  • Orders are dispatched within 2-3 business days after payment is received.
  • Customers are responsible for ensuring that the shipping address provided during checkout is accurate. We are not liable for orders shipped to incorrect or incomplete addresses.

5. Returns and Refunds

For details about returns and refunds, please refer to our Refund Policy.

  • Refunds are only issued for eligible returns. Items must be returned in their original, unused condition.
  • Due to the personal nature of handmade soap, we do not accept returns of opened or used products unless they are defective.

6. Limitation of Liability

  • LuckyCraftsGB will not be held liable for any damages or losses resulting from the use or inability to use our products, including but not limited to indirect, incidental, or consequential damages.
  • We are not responsible for delays or issues caused by third-party services, such as delivery carriers.

7. Intellectual Property

  • All content, including images, logos, text, and graphics on this website, is the property of LuckyCraftsGB and is protected under copyright law. Unauthorized use, reproduction, or distribution of this content is strictly prohibited.

8. Privacy Policy

  • Your privacy is important to us. Any personal information collected during your use of the website will be handled in accordance with our Privacy Policy.

9. Governing Law

  • These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Information

If you have any questions about these terms and conditions, please contact us:

Thank you for choosing LuckyCraftsGB. We appreciate your trust in our handmade products! 😊